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CISCO Smart Care

Secure Track > Solutions > CISCO Smart Care

With Cisco Smart Care SECURE TRACK provides a proactive service platform to build upon Cisco networking expertise, methodologies, technical tools, and service infrastructure to create new customized support services. The Cisco Smart Care Support provides customers with everything they need by managing all of the on-going remote monitoring, proactive network maintenance, and comprehensive technical support for their customers entire voice and data networks, as well as add-on services designed and delivered by SECURE TRACK .

SECURE TRACK monitors customer’s network via web-based service dashboards at our service desk. We can even provide you with a high-level view of a dashboard using our web portal. As a result,SECURE TRACK delivers a comprehensive network maintenance and support offering including: 

Remote monitoring and repair of qualified Cisco devices and software applications.

Proactive access and repair services to identify potential network issues.

Technical support for qualified Cisco network foundation, voice and security solutions through a single network-wide maintenance contract.

Proactive notifications to simplify the updating of Cisco devices.

Access and prepare services to simplify the addition of new technologies such as Cisco Unified Communications and advanced security solutions.

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